Services

We help your brand to be recognizable.

CHAT SUPPORT

CX Frontier's chat specialists are trained to handle multiple conversations simultaneously while maintaining quality and personalization. We implement AI-assisted chat solutions when appropriate, blending automation with human touch for efficient yet personal interactions. Chat support operates during your peak business hours or can be extended to 24/7 coverage depending on your needs.

Real-time assistance through website chat interfaces, helping customers find quick solutions without leaving your platform.

CALL SUPPORT ( Inbound / Outbound )

Our teams are trained in active listening and problem-solving techniques to resolve issues efficiently on the first contact whenever possible. 

  • Inbound Call Support: Professionally managed phone lines where trained representatives handle incoming customer calls for inquiries, problem-solving, and service requests.
  • Outbound Call Support: Proactive customer outreach for follow-ups, satisfaction surveys, appointment scheduling, and other engagement initiatives.

Call quality monitoring ensures consistent service delivery and identifies opportunities for continuous improvement.

E-MAIL SUPPORT

CX Frontier manages your customer email communications with precision and care. Our team handles everything from simple queries to complex customer issues, maintaining consistent response times and professional communication standards. We implement ticket management systems to track inquiries from receipt to resolution, ensuring nothing falls through the cracks. All email interactions follow your brand voice guidelines while delivering clear, helpful information to customers.

Timely and professional handling of customer inquiries, issues, and feedback through email correspondence.

CUSTOM SOLUTIONS

Understanding that no two businesses are identical, CX Frontier develops tailored customer experience strategies aligned with your specific goals and challenges. 
As a true end-to-end partner, CX Frontier creates a unified customer experience strategy across all communication channels. We implement omnichannel support systems that maintain conversation context as customers move between channels.

Tailored customer experience strategies designed specifically for your business model, industry requirements, and customer base.